OTRS with NLP Technology from PetaMem

Prague, 2003-03-11

PetaMem, in cooperation with the OTRS GmbH, has adapted its own technologies for natural language processing to the Open source Ticket Request System. OTRS users now have the option to resort to services like automatic language identification and text categorization. Thus it is not necessary anymore to manually sift through the emails.

"With PetaMems language processing technology we open up a new range of applications for OTRS and make it possible to further rationalize the existing ones.", says Stefan Wintermeyer, managing director of the OTRS GmbH.

About OTRS GmbH

OTRS GmbH offers support, consulting and ready-to-use installation-CDs for the trouble-ticket-system OTRS (www.otrs.org). OTRS is with over 5000 existing and more than 100 new installations daily, the most successfull GPL-based trouble-ticket-system at the market.

About PetaMem:

PetaMem (www.petamem.com), is an international supplier of advanced AI solutions in the field of natural language processing and natural language understanding. The company was founded march 2002 and has specialized in the development of systems that can both improve the quality and rationalize the handling of increasing quantities of correspondence data in enterprises.
Beyond this, the company offers complex services in this field to help enterprises with the processing of already existing large volume natural-language data, thus to make it usable for further processing within the enterprise.

The corporation maintains subsidiaries in Germany and in the Czech Republic and offers its products and services within a worldwide network of qualified partners.

Press contact PetaMem
PetaMem GmbH
PR & Marketing
Flurstr. 78
D-90765 Fuerth
Tel: +420 284 819 93-0, Fax: +420 284 819 930
Email: press@petamem.com, Web: www.petamem.com