Multilingual text classification
Prague/Nuremberg, 2006-03-11
PetaMem, the leading provider of hybrid natural language understanding systems,
offers a new version of its proven text classification and text categorization
systems. Available in more than 13 languages, these systems help customers to
automate many tasks ranging from dispatching correspondence to archiving
and retrieval services.
Together with the PetaMem Language Identifier, customers can now equip
their ticketing or CRM systems with top-notch dispatching mechanisms which
will result in both lower cost and higher throughput. "Now you can offer your
contacts a single point of entry for communication. Be it presales ,technical
support, incident management in any language you can think of. Our software
takes care of it and routes the correspondence to the apropriate employee.",
explains Richard Jelinek, managing director of PetaMem.
"A contemporary regular server (dual 1,5GHz CPU) is able to provide a
dispatching capacity equivalent to about 40 human dispatchers and 24/7.",
clarifies Marcel Holan, project manager at PetaMem, s.r.o. "The ROI is
almost immediate and extraordinary."
About PetaMem:
PetaMem (www.petamem.com), is an
international supplier of advanced AI solutions in the field of
natural language processing and natural language understanding. The
company was founded march 2002 and has specialized in the
development of systems that can both improve the quality and
rationalize the handling of increasing quantities of correspondence
data in enterprises.
Beyond this, the company offers complex services in this field to help
enterprises with the processing of already existing large volume
natural-language data, thus to make it usable for further
processing within the enterprise.
The corporation maintains subsidiaries in Germany and in the
Czech Republic and offers its products and services within a
worldwide network of qualified partners.
Press contact PetaMem
PetaMem GmbH
PR & Marketing
Flurstr. 78
D-90765 Fuerth
Tel: +420 284 819 93-0, Fax: +420 284 819 930
Email: press@petamem.com, Web: www.petamem.com
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