Industry Solutions
Telecommunication
PetaMem can enhance Telco applications to generate more revenue and
satisfied customers. A basic application is the deployment of
tailored dialogue agents for automated SMS/MMS communication.
The systems unique natural language capabilities ensure a quality
of discourse, that will give customers not only the illusion of
a discussion partner, the system is indeed able to recognize,
adapt and understand intentions of users.
Telco companies may increase their own support and service
standards by providing automated NLP systems for their
clients. By providing intuitive natural language interfaces
the customer is no longer needed to cope with common menu
structures.
IT-industry
Software localization and documentation translation takes up a major
part in the software development cycle. A NLP system provided by PetaMem
can lower the cost and raise the quality of output for this task.
As NLP-Modules for custom software, these systems finally enable
natural language interaction with users. No more SQL statements
or some GUI wrappers for these for nontechnical users. Imagine
a understandable error message where the user may ask for more
details to be explained to him. All by means of natural language.
Finance & Admin
Human ressources, information systems, support technicians and (virtual)
receptionists - all these areas/positions need natural language capabilities.
Either for analyzing instructions given to them or generating natural
language output for reports. Take the workload from your accountants of
answering specific questions about simple transactions. It is boring for them
and machines can do faster, cheaper and better. An automated system can also
keep better track of access permissions to the data reported.
The above mentioned functionality is well suited for lowering costs
in the Finance & Admin sector and to speed up some processes significantly.
But a real qualitative leap can be achieved by centralizing these functions
in a multilanguage NLP environment. Your support technician has all the
knowledge to help users with their problems. But even in a multinational
company with consistent IT-infrastructure there is the bottleneck of language
competence. Even more so, if you'd like to outsource your services into
another country. Also when recruiting technical staff language constraints
dissapear.
Automotive
Powerful dialogue and informational systems in next generations' cars
is the primary target of our automotive applications. Together with
partners that provide speech-to-text and text-to speech interfaces
we can offer embedded versions of our NLP systems.
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